Suspending, blocking and archiving users

Supending and unsuspending users

Sometimes it is required to suspend a user temporarily. This is useful in service provider scenarios for users with billing or security issues.

A suspended user:

• All infrastructures’s servers will be disconnected from WAN networks. Servers are still kept powered on.
• Can access the infrastructure designer and has access to credentials although they cannot be used to access the server normally except via the remote console.
• Cannot deploy infrastructures of type create or edit
• Can delete infrastructures
• Cannot create reservations
• Can access the API but the above operations are not possible

To suspend a user go to the Users & Permissions > user’s details page > Advanced > Suspend. A form will pop-up asking for a suspend reason. A user can be suspended for multiple reasons and all suspend reasons will need to be cleared before the account is re-enabled fully. An admin can add “suspend reasons” from the same Advanced tab for the user.

To unsuspend a user go to Users & Permissions > user’s details page > Advanced > Unsuspend.

Block and unblock user

In certain rare situations a user needs to be completely blocked from accessing an environment but kept visible to admins. This is usually due to a serious security issue.

• Access to the API is restricted
• Access tot the UI is restricted
• Remote console access to servers is restricted

Caution

The servers and internet connections are untouched! Note that if the servers need to be blocked you need to use the suspend function!

To block a user go to: Users & Permissions > user’s details page > Advanced > Block To unblock a user go to: Users & Permissions > user’s details page > Advanced > Unblock

Archiving an user

Available since 6.2.1

Users cannot be deleted for security reasons. They may have associated audit log events, deleted infrastructure records, utilization records. Instead they are “archived”:

• Hidden from the Admin UI
• Access to the API is restricted
• Access tot the UI is restricted

Note that if the same email address is used again or same account is used again the old account needs to be un-archived. To archive a user go to: Users & Permissions > user’s details page > Advanced > Archive To un-archive a user go to: Users & Permissions > Add this search term and click Filter: user_archived:1 Search the user by name or email > user’s details page > Advanced > Unarchive